Policies

To better assist you with your scheduling needs, please read all POLICIES!

If you have been experiencing any flu-like symptoms including but not limited to fever over 99 degrees, feeling sick, ill or have been exposed to COVID-19, please refrain from scheduling an appointment. If an appointment is already scheduled, please cancel immediately.

  • Appointment Reservation Policy

    To ensure an exceptional and seamless experience, appointments do not require a deposit. However, valid payment information is required to reserve your appointment time.

    At booking, you may select one of the following:
    • Continue to Payment (Pay in full for your service), or
    • Reserve Without Paying (Secure your appointment with a card on file and remit payment at the time of service)

    Please be assured that cards on file are only charged in the event of a no-call/no-show, in alignment with our reservation policy.

  • Scheduling/ Hours of Operation

    Availability is updated regularly, and appointments should be scheduled during those times. Please make every effort to schedule your appointment in advance or before you leave your current appointment. If your desired date/time is not shown, it is not available. In the case an appointment is needed outside of what is available, please text to schedule a “SQUEEZE IN” appointment. SQUEEZE IN appointment are any appointments outside of posted availability and will be charged an additional $25 convenience fee.

    We do NOT accept walk-ins and/or same day appointments.

    Please note, all messages (voice & text) will be returned during office hours Mon-Fri from 9am-3pm (excluding holidays).

    At this time, we are not able to monitor a ‘waitlist’. In the instance there is a cancellation, the site will be updated immediately. Please check the site for updated availability.

  • Appointment Reminders & Services Times

    Please note that a system generated appointment reminder email is sent to the email on file 2 days and 1 day prior to appointment.

    Service duration is posted and available upon scheduling your appointment. Please consider previous engagements upon scheduling as service duration cannot and will not be altered. If you are unsure of what service to book, please text prior to scheduling to determine what service(s) best suits your needs.

  • No Call/Shows, Cancellations & Tardiness

    At Quintessential Nails, we understand that life happens and sometimes it is necessary to reschedule or cancel your appointment. 

    However, No Call/Shows & Late Cancellations may impact other guests therefore, we kindly request a 48-hour notice to cancel or reschedule your appointment. Failure to provide 48-hour cancellation notice will result in a $25 cancellation fee.

    If you are running more than 15 minutes late according to my clock, the appointment will need to be rescheduled. Tardy guests who show up within the grace period will have to accept an abbreviated service to keep the rest of the day on schedule. Please let us know as soon as possible if you're going to be late.

  • Age Requirements

    All services for clients under the age of 16 will require consent from parent/guardian for ANY services.

  • Client Conduct

    Please refrain from inappropriate conversation and/or language; this includes but not limited to use foul language/profanity, controversial topics and offensive slander.

  • Children & Additional Guests

    Your service/appointment is a time of relaxation and we value your enjoyment and peace while in my care. Therefore, in the interest of health and safety, no additional guests and/or minor children are permitted in the salon unless a service is being performed. Please make every effort to find appropriate care or re/schedule your appointment accordingly.

  • Payment Options

    Cash
    Credit/Debit Card
    Zelle